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Frequently Asked Questions

Where are your products manufactured and assembled?
Our products are primarily manufactured in the United States, which helps to reduce their carbon footprint. There are several parts which are manufactured overseas, but all of Hoky's non-Electric sweepers are assembled in the United States. The MB2650 is manufactured in the P.R.O.C.

When I sign up for an account, how will my personal information be used?
Please visit our Privacy and Terms of Use pages for further information.

Will my credit card information be protected?
We aim to provide you with a safe and convenient online shopping experience. Your financial information and transactions are always safe on our site. We use Secure Sockets Layer (SSL) technology, the approved industry standard to protect your information.

What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, Diner's Club, and JCB.

Will I be charged sales tax on my order?
Sales tax will not be collected, unless your purchase is being shipped to a location in the state of Georgia in the United States.

How can I check my order status, update or cancel an order, or track my order?
If you signed up for an account before or during the Checkout process, simply log in to My Account with your credentials. If you do not have an account at Hoky.com, visit our Guest Order Assistance page.

How much do you charge for shipping?
Please visit our Shipping page for further details.

How can I process a return? Please visit our Return page for further information.

What if I have further questions?
Please visit our Contact Us page, and relay your question through one of the provided methods of contact.